Remove [anna.kurtz@protonmail.com].ROGER ransomware

Is this a dangerous malware

[anna.kurtz@protonmail.com].ROGER ransomware may lead to serious damage as it will leave your files encrypted. Ransomware is categorized as a high-level infection, which could cause highly serious consequences. As soon as it is launched, it will begin encrypting certain files. Your most valued files, such as photos and documents, will be targeted. A decryption key will be necessary to decrypt files but sadly, it’s in the possession of people who are are to blame for the attack. There is some good news because the ransomware could be cracked by people specializing in malware, and they might release a free decryptor. If you don’t have backup for your files and don’t intend to give into the hackers’ requests, that free decryption tool may be your only choice.

If you haven’t already noticed it, a ransom note has been placed on your desktop or among encrypted files in folders. It’s certain that criminals behind this malware intend to make as much money as possible, so you’ll be demanded to pay for a decryption tool if you want to recover your files. Paying for a decryption tool isn’t suggested due to a couple of factors. A much more likely scenario is crooks taking your money but not giving anything in exchange. There is no way to ensure that they won’t do that. Thus, investing that money into backup would be a better idea. In case you have made copies of your files, simply remove [anna.kurtz@protonmail.com].ROGER ransomware.

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The ransomware’s distribution methods will be explained in more detail later on but the short version is that you likely fell for a fake update or opened a malicious spam email. Both methods are frequently used by ransomware developers/distributors.

How is ransomware spread

We think that you installed a fake update or opened a file attached to a spam email, and that’s how you got the ransomware. Since of how frequent spam campaigns are, you need to learn what dangerous spam look like. Before opening an file attached, a cautious check of the email is necessary. It ought to also be mentioned that hackers frequently pretend to be from known companies in order to make users feel safe. The sender may claim to come from Amazon, and that they’re emailing you a receipt for a purchase you won’t remember making. However, you could easily examine whether that’s actually true. Look into the email address and see if it’s among the ones the company legitimately uses, and if there are no records of the address used by someone real, best not open the file attached. You ought to also scan the added file with a trustworthy scanner for malicious software.

Bogus program updates could also be to blame if you don’t believe you got it via spam emails. You may run into fake update alerts when on suspicious websites, forcing you to install something pretty annoyingly. In certain cases, when the fake update offers pop up through ads or banners, they seem legitimate. It is unlikely anyone familiar with how updates are offered will ever engage with them, however. Don’t download anything from ads, because the fallout may be highly harmful. If you have set automatic updates, programs will update automatically, but if you have to manually update something, you’ll be alerted via the software itself.

What does ransomware do

Ransomware has encrypted your files, which is why you cannot open then. While you might not have necessarily noticed this happening, but the ransomware began encrypting your files soon after the infected file was opened. You should notice that all affected files have an unusual extension added to them. There is no use in attempting to open affected files since they have been encrypted using a powerful encryption algorithm. If you look on your desktop or folders that contain locked files, you’ll see a ransom note, which should provide details on what you could do about your files. Ransomware notes typically follow the same pattern, they inform the victim about file encryption and threaten them with eliminating files if a payment is not made. Giving into the demands isn’t a good idea, even if cyber crooks have the decryption utility you need. Trusting people responsible for your file encryption to keep their end of the bargain isn’t exactly the wisest decision. If you make a payment one time, you might be willing to pay a second time, or that’s what criminals might believe.

You should firstly try and remember if any of your files have been stored somewhere. In case malicious software specialists are able to develop a free decryptor in the future, backup all your locked files. Whichever choice you choose, it is still necessary to uninstall [anna.kurtz@protonmail.com].ROGER ransomware.

We hope this will serve as a lesson on why you have to begin doing regular backups. If you do not, you’ll end up in the same situation, with perhaps permanent file loss. Several backup options are available, and they’re well worth the purchase if you do not wish to lose your files.

How to erase [anna.kurtz@protonmail.com].ROGER ransomware

Trying to manually uninstall the infection is not encouraged if you are not completely sure about what you are doing. Use anti-malware to erase the ransomware, instead. If you can’t run the malware removal program, boot your system in Safe Mode. Once your computer has been loaded in Safe Mode, launch the malicious software removal program, scan your device and erase [anna.kurtz@protonmail.com].ROGER ransomware. Bear in mind that anti-malware program will not help restore your files, it can only get rid of the malware for you.

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Learn how to remove [anna.kurtz@protonmail.com].ROGER ransomware from your computer

• Step 1. Remove [anna.kurtz@protonmail.com].ROGER ransomware using Safe Mode with Networking.
• Step 2. Remove [anna.kurtz@protonmail.com].ROGER ransomware using System Restore
• Step 3. Recover your data

Step 1. Remove [anna.kurtz@protonmail.com].ROGER ransomware using Safe Mode with Networking.

• a) Step 1. Access Safe Mode with Networking.
• b) Step 2. Remove [anna.kurtz@protonmail.com].ROGER ransomware.

a) Step 1. Access Safe Mode with Networking.

For Windows 7/Vista/XP

1. Start → Shutdown → Restart → OK.
2. Press and keep pressing F8 until Advanced Boot Options appears.
3. Choose Safe Mode with Networking

For Windows 8/10 users

1. Press the power button that appears at the Windows login screen. Press and hold Shift. Click Restart.
2. Troubleshoot → Advanced options → Startup Settings → Restart.
3. Choose Enable Safe Mode with Networking.

b) Step 2. Remove [anna.kurtz@protonmail.com].ROGER ransomware.

You will now need to open your browser and download some kind of anti-malware software. Choose a trustworthy one, install it and have it scan your computer for malicious threats. When the ransomware is found, remove it. If, for some reason, you can't access Safe Mode with Networking, go with another option.

Step 2. Remove [anna.kurtz@protonmail.com].ROGER ransomware using System Restore

• a) Step 1. Access Safe Mode with Command Prompt.
• b) Step 2. Restore files and settings.

a) Step 1. Access Safe Mode with Command Prompt.

For Windows 7/Vista/XP

1. Start → Shutdown → Restart → OK.
2. Press and keep pressing F8 until Advanced Boot Options appears.
3. Select Safe Mode with Command Prompt.

For Windows 8/10 users

1. Press the power button that appears at the Windows login screen. Press and hold Shift. Click Restart.
2. Troubleshoot → Advanced options → Startup Settings → Restart.
3. Choose Enable Safe Mode with Command Prompt.

b) Step 2. Restore files and settings.

1. You will need to type in cd restore in the window that appears. Press Enter.
2. Type in rstrui.exe and again, press Enter.
3. A window will pop-up and you should press Next. Choose a restore point and press Next again.
4. Press Yes.

While this should have taken care of the ransomware, you might want to download anti-malware just to be sure no other threats are lurking.  

Step 3. Recover your data

• a) Using Data Recovery Pro to recover encrypted files.
• b) Restore files through Windows Previous Versions
• c) Using Shadow Explorer to recover files

While backup is essential, there is still quite a few users who do not have it. If you are one of them, you can try the below provided methods and you just might be able to recover files.

a) Using Data Recovery Pro to recover encrypted files.

1. Download Data Recovery Pro, preferably from a trustworthy website.
2. Scan your device for recoverable files.
3. Recover them.

b) Restore files through Windows Previous Versions

If you had System Restore enabled, you can recover files through Windows Previous Versions.

1. Find a file you want to recover.
2. Right-click on it.
3. Select Properties and then Previous versions.
4. Pick the version of the file you want to recover and press Restore.

c) Using Shadow Explorer to recover files

If you are lucky, the ransomware did not delete your shadow copies. They are made by your system automatically for when system crashes.

1. Go to the official website (shadowexplorer.com) and acquire the Shadow Explorer application.
2. Set up and open it.
3. Press on the drop down menu and pick the disk you want.
4. If folders are recoverable, they will appear there. Press on the folder and then Export.

* SpyHunter scanner, published on this site, is intended to be used only as a detection tool. More info on SpyHunter. To use the removal functionality, you will need to purchase the full version of SpyHunter. If you wish to uninstall SpyHunter, click here.