Remove [Lockhelp@qq.com].ACUTE ransowmare

About this threat

[Lockhelp@qq.com].ACUTE ransowmare malware is classified to be very dangerous because of its intention to lock your data. Ransomware is the common name for this type of malicious software. There is a high possibility that the reason you have the infection is because you opened a spam email attachment or obtained something from a source that you ought to have bypassed. These methods will be discussed further, and we’ll give tips on how to avoid a possible infection in the future. If you’re worried about the damage a ransomware infection might cause, familiarize yourself with ways to stop a threat from getting access to your system. If that’s not an infection you’re familiar with, seeing locked files may be particularly surprising. A ransom message ought to make an appearance soon after the files become locked, and it will ask that you buy the decryptor. Paying the ransom is not the wisest idea, seeing as it’s crooks that you are dealing with, who will probably not want to assist you. It’s more probable that you’ll be ignored after you pay. Furthermore, your money would go towards supporting future malware projects. It’s likely that there’s a free decryption tool available out there, as malicious software specialist could sometimes crack the ransomware. Before you even consider paying, try other options first. In case you had backed up your data before, after you terminate [Lockhelp@qq.com].ACUTE ransowmare, you can recover them from there.

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Ransomware spread methods

If you are not certain about how ransomware is spread or how to prevent infection in the future, carefully read the following sections. Ransomware generally prefers to use simple methods, but that does not mean more elaborate ones aren’t used at all. Many ransomware authors/distributors stick to sending emails with the ransomware as an attachment and hosting the malware on download web pages, as those methods are pretty low-level. It is highly possible that by opening a spam email attachment you got the infection. The file infected with malware was attached to an email that might be written kind of legitimately, and sent to hundreds or even thousands of possible victims. Even if those emails will be clearly fake to those who’ve encountered them before, people with little experience in such matters might not necessarily realize what they are dealing with. You can note particular signs that an email might be harboring malware, such as grammar mistakes in the text, or the nonsense email address. Hackers also tend to use popular company names to not cause people distrust. It is advised that even if the sender is familiar, the sender’s address ought to still be checked. In addition, if there is a lack of your name in the greeting, or anywhere else in the email, it may also be a sign. Senders whose attached files are important enough to be opened wouldn’t include basic greetings like User, Customer, Sir/Madam, as they would know your name. For example, Amazon automatically includes customer names (or the names users have provided them with) into emails they send, therefore if the sender is actually Amazon, you’ll be addressed by your name.

If you want the short version, just take into consideration that checking the sender’s identity before opening the file attachment is essential. Also, do not interact with adverts while you are visiting web pages with questionable reputation. By clicking on a malicious ad, you may end up authorizing ransomware to enter your computer. No matter how appealing an advert could be, avoid engaging with it. In addition, do not download from questionable sources. If you’re an avid torrent user, the least you might do is to read the comments made by other users before you download it. Another contamination method is through software flaws, the ransomware might use those flaws to infect a device. And that is why it is so critical that you update your programs. All you have to do is install the fixes that software vendors release.

How does file-encrypting malware behave

Soon after you open the infected file, the ransomware will scan your device to locate specific file types. It targets documents, photos, videos, etc, virtually everything that might be of importance to you. A strong encryption algorithm will be employed for locking the files ransomware has located. A strange file extension added will help detect which files have been affected. Cyber criminals will deploy a ransom message, which will explain how you might restore your files, aka how big of a payment must be made to get a decryptor. You might be asked to pay as little as $20 or as much as a couple of thousand, depending on the ransomware. While you are the one to choose whether to give into the demands or not, do consider why it’s not encouraged. It is possible there are other ways to recover files, so look into them beforehand. There is some likelihood that analysts specializing in malicious software were successful in cracking the ransomware and therefore were able to release a free decryption utility. Or maybe you’ve made copies of your files some time ago but simply do not recall doing so. Or maybe the Shadow copies of your files weren’t removed, which indicated you could restore them with a certain software. And if you don’t want to end up in this kind of situation again, make sure you do regular backups. If you had taken the time to make backups for files, you should only recover them after you erase [Lockhelp@qq.com].ACUTE ransowmare.

How to terminate [Lockhelp@qq.com].ACUTE ransowmare

We ought to mention that it’s not recommended to try to manually take care of everything. If you make an error, you may end up permanently damaging your device. It would be much safer to acquire an anti-malware software instead. These security programs are made to keep your computer secure, and erase [Lockhelp@qq.com].ACUTE ransowmare or similar malicious threats, so it shouldn’t cause issues. Your data will remain locked after ransomware termination, since the tool is not capable of helping you in that regard. You will need to look into how you can recover data yourself.

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Learn how to remove [Lockhelp@qq.com].ACUTE ransowmare from your computer

• Step 1. Remove [Lockhelp@qq.com].ACUTE ransowmare using Safe Mode with Networking.
• Step 2. Remove [Lockhelp@qq.com].ACUTE ransowmare using System Restore
• Step 3. Recover your data

Step 1. Remove [Lockhelp@qq.com].ACUTE ransowmare using Safe Mode with Networking.

• a) Step 1. Access Safe Mode with Networking.
• b) Step 2. Remove [Lockhelp@qq.com].ACUTE ransowmare.

a) Step 1. Access Safe Mode with Networking.

For Windows 7/Vista/XP

1. Start → Shutdown → Restart → OK.
2. Press and keep pressing F8 until Advanced Boot Options appears.
3. Choose Safe Mode with Networking

For Windows 8/10 users

1. Press the power button that appears at the Windows login screen. Press and hold Shift. Click Restart.
2. Troubleshoot → Advanced options → Startup Settings → Restart.
3. Choose Enable Safe Mode with Networking.

b) Step 2. Remove [Lockhelp@qq.com].ACUTE ransowmare.

You will now need to open your browser and download some kind of anti-malware software. Choose a trustworthy one, install it and have it scan your computer for malicious threats. When the ransomware is found, remove it. If, for some reason, you can't access Safe Mode with Networking, go with another option.

Step 2. Remove [Lockhelp@qq.com].ACUTE ransowmare using System Restore

• a) Step 1. Access Safe Mode with Command Prompt.
• b) Step 2. Restore files and settings.

a) Step 1. Access Safe Mode with Command Prompt.

For Windows 7/Vista/XP

1. Start → Shutdown → Restart → OK.
2. Press and keep pressing F8 until Advanced Boot Options appears.
3. Select Safe Mode with Command Prompt.

For Windows 8/10 users

1. Press the power button that appears at the Windows login screen. Press and hold Shift. Click Restart.
2. Troubleshoot → Advanced options → Startup Settings → Restart.
3. Choose Enable Safe Mode with Command Prompt.

b) Step 2. Restore files and settings.

1. You will need to type in cd restore in the window that appears. Press Enter.
2. Type in rstrui.exe and again, press Enter.
3. A window will pop-up and you should press Next. Choose a restore point and press Next again.
4. Press Yes.

While this should have taken care of the ransomware, you might want to download anti-malware just to be sure no other threats are lurking.  

Step 3. Recover your data

• a) Using Data Recovery Pro to recover encrypted files.
• b) Restore files through Windows Previous Versions
• c) Using Shadow Explorer to recover files

While backup is essential, there is still quite a few users who do not have it. If you are one of them, you can try the below provided methods and you just might be able to recover files.

a) Using Data Recovery Pro to recover encrypted files.

1. Download Data Recovery Pro, preferably from a trustworthy website.
2. Scan your device for recoverable files.
3. Recover them.

b) Restore files through Windows Previous Versions

If you had System Restore enabled, you can recover files through Windows Previous Versions.

1. Find a file you want to recover.
2. Right-click on it.
3. Select Properties and then Previous versions.
4. Pick the version of the file you want to recover and press Restore.

c) Using Shadow Explorer to recover files

If you are lucky, the ransomware did not delete your shadow copies. They are made by your system automatically for when system crashes.

1. Go to the official website (shadowexplorer.com) and acquire the Shadow Explorer application.
2. Set up and open it.
3. Press on the drop down menu and pick the disk you want.
4. If folders are recoverable, they will appear there. Press on the folder and then Export.

* SpyHunter scanner, published on this site, is intended to be used only as a detection tool. More info on SpyHunter. To use the removal functionality, you will need to purchase the full version of SpyHunter. If you wish to uninstall SpyHunter, click here.